L O A D I N G

Refund Policy

At Combo Soft Deals, we specialize in software solutions, including Microsoft products and other licensed software. We are committed to customer satisfaction and transparency.


1. Return & Refund Eligibility

We accept refund requests under the following conditions only:

  • The product is not as described on our website.
  • The activation key provided is invalid or has already been used, and this has been verified by our support team.

Please note: Once a digital license key has been issued and successfully activated, it is non-refundable. All sales of activated software licenses are final.

If you experience an issue, please contact our support team immediately. We will investigate and provide troubleshooting assistance or a replacement key if the issue is on our end.


2. No Exchanges

We do not accept product exchanges. If your purchase meets our refund eligibility criteria, we will issue a refund — exchanges for different products or versions are not available.

This policy ensures software integrity, prevents unauthorized license use, and aligns with our digital goods licensing agreements.


3. Refund Request Timeframe

Refund requests must be submitted within 30 days of purchase. Requests made after 30 days will not be accepted under any circumstance.


4. Refund Method

Approved refunds will be processed to your original payment method within 7 business days. You will receive a confirmation email once the refund is issued.


5. Physical Product Returns

If your purchase includes a physical item, return eligibility requires:

  • The product is unused and in original condition, with all original packaging and documentation.
  • If defective, notify us within 24 hours of delivery for return approval.

Used, tested, or activated physical products are not eligible for return.


6. Return Shipping Costs

If the item is defective or not as described, Combo Soft Deals will cover return shipping costs. In all other cases, the customer is responsible for shipping fees.


7. How to Request a Refund or Return

To request a return or refund, please contact us using the methods below. Include your order number and a description of the issue.


8. Policy Changes

This policy may be updated at any time. Please check back regularly to stay informed of changes.

Last Updated: June 1, 2025