At Combo Soft Deals, we specialize in software solutions, including Microsoft products and other licensed software. We are committed to customer satisfaction and transparency.
We accept refund requests under the following conditions only:
Please note: Once a digital license key has been issued and successfully activated, it is non-refundable. All sales of activated software licenses are final.
If you experience an issue, please contact our support team immediately. We will investigate and provide troubleshooting assistance or a replacement key if the issue is on our end.
We do not accept product exchanges. If your purchase meets our refund eligibility criteria, we will issue a refund — exchanges for different products or versions are not available.
This policy ensures software integrity, prevents unauthorized license use, and aligns with our digital goods licensing agreements.
Refund requests must be submitted within 30 days of purchase. Requests made after 30 days will not be accepted under any circumstance.
Approved refunds will be processed to your original payment method within 7 business days. You will receive a confirmation email once the refund is issued.
If your purchase includes a physical item, return eligibility requires:
Used, tested, or activated physical products are not eligible for return.
If the item is defective or not as described, Combo Soft Deals will cover return shipping costs. In all other cases, the customer is responsible for shipping fees.
To request a return or refund, please contact us using the methods below. Include your order number and a description of the issue.
This policy may be updated at any time. Please check back regularly to stay informed of changes.
Last Updated: June 1, 2025